Dealing with Complaints

Dealing with Complaints

Dealing with complaints must be a priority to avoid losing future business.   How to Handle Customer Complaints. Customer complaints are inevitable, no matter how streamlined your business, or how good your intentions. Whether the complaint is...

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Business Structure

Business Structure

If you're starting your business, or reassessing your business structure, you will find detailed information on the .gov website but see below for summary of things to consider.  Business Basics > Business Structure. What help is available if...

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Organisation

Lack of organisation causes waste in time, money, and goodwill if inefficiency affects the service that your customer's experience.  Business Basics > Organisation. Keeping our administrative work organised can be a continual challenge in this...

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Your Business Checklist

Your Business Checklist

Is your business everything you want it to be? Time to step back and reassess your goals.  Business Basics > Your Business Checklist. Whether you are starting a new business or you have lost momentum and excitement, then you need to go back to...

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Protecting Your Customer

Protecting Your Customer

In positioning yourself as an expert, whether representing your own business or someone elses, it's important to have a basic understanding of what happens to your customer's deposit. The subject doesn't need to be brought up but often your customer...

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Consumer Rights 4 – Cancellation.

Consumer Rights 4 – Cancellation.

In making a provision for cancellation rights for off-premises and distance sales, the Consumer Rights Act 2015 recognises that the consumer may not have had the full benefit of understanding the goods to be provided, or knowing enough about the company that it is...

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Consumer Rights 3 – On-premises and Off-premises.

Consumer Rights 3 – On-premises and Off-premises.

Did you know that rights change, depending on whether the contract is signed at home or on business premises. There is also a difference between signing on the day and leaving a quote for a decision later.Disclaimer. The guidance in these pages is not...

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Consumer Rights 2. Dealing with Problems.

Consumer Rights 2. Dealing with Problems.

No doubt about it. Your customer has spent a lot of money on their new purchase and they are entitled to be happy with it. The law is quite clear when there is a genuine problem but it's alot more difficult when the complaint is not...

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Consumer Rights 1 – The Contract.

Consumer Rights 1 – The Contract.

In positioning yourself as an expert, whether representing your own business or someone elses, it's important to have a basic understanding of consumer rights. Hopefully, you'll never need them but being able to discuss them knowledgeably will inspire...

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