Consumer Rights 4 – Cancellation.

Consumer Rights 4 – Cancellation.

In making a provision for cancellation rights for off-premises and distance sales, the Consumer Rights Act 2015 recognises that the consumer may not have had the full benefit of understanding the goods to be provided, or knowing enough about the company that it is...

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Consumer Rights 3 – On-premises and Off-premises.

Consumer Rights 3 – On-premises and Off-premises.

Did you know that rights change, depending on whether the contract is signed at home or on business premises. There is also a difference between signing on the day and leaving a quote for a decision later.Disclaimer. The guidance in these pages is not...

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Consumer Rights 2. Dealing with Problems.

Consumer Rights 2. Dealing with Problems.

No doubt about it. Your customer has spent a lot of money on their new purchase and they are entitled to be happy with it. The law is quite clear when there is a genuine problem but it's alot more difficult when the complaint is not...

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Consumer Rights 1 – The Contract.

Consumer Rights 1 – The Contract.

In positioning yourself as an expert, whether representing your own business or someone elses, it's important to have a basic understanding of consumer rights. Hopefully, you'll never need them but being able to discuss them knowledgeably will inspire...

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